Collect unpaid invoices professionally
Collecting unpaid invoices should not mean aggressive calls or awkward one-off emails. Flovanta helps agencies use structured follow-ups, payment links, and invoice-level history after the invoice already exists.
For a deeper playbook, read: How to collect unpaid invoices.
The agency problem is follow-up consistency
Marketing agencies often handle B2B retainers, project invoices, and milestone payments while the same people are managing delivery and client relationships. When no one owns receivables follow-up, overdue invoices sit quietly until cash pressure forces a rushed message.
A practical unpaid invoice workflow
1. Confirm the invoice details
Make sure the amount, due date, client contact, and payment link are correct before any reminder is sent.
2. Send a friendly day-3 reminder
Keep the first follow-up clear and helpful, especially for ongoing B2B clients where the relationship matters.
3. Use structured day-7 and day-14 follow-ups
Reference the invoice number, due date, amount, and payment link. Increase clarity without sounding like a debt collector.
4. Keep a record of every touch
Follow-up history per invoice helps founders, finance contractors, and operators see what has happened before they step into a client conversation.
Where Flovanta fits
Flovanta is not a collection agency and does not replace legal escalation. It helps agencies manage the professional follow-up layer before unpaid invoices become a bigger operational problem.
Keep using Xero, QuickBooks, Holded, Stripe, PDFs, or CSV workflows for invoicing. Flovanta works alongside them to make sure unpaid invoices have a clear next step.
What a better process gives your agency
Less awkward chasing
The reminder cadence is agreed in advance, so follow-up feels operational rather than personal.
Clearer cash visibility
Outstanding revenue is easier to review when invoices, reminder status, and payment paths are visible together.
Start with one invoice
Add professional follow-up and a payment link to an unpaid invoice without changing your invoicing workflow.
Start free