1. Introduction & acceptance
These Terms of Service ("Terms") are a legal agreement between you (or the organisation you represent) and Flovanta ("Flovanta", "we", "us", "our") governing your access to and use of the Flovanta software-as-a-service platform and any associated products or APIs (collectively, the "Service").
By creating an account, clicking "Accept", or using the Service, you confirm that you have read, understood, and agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have the legal authority to bind that organisation.
If you do not agree to these Terms, do not use the Service.
2. Definitions
- "Customer Data" means any data, files, or content you upload to or generate within the Service.
- "Subscription" means a paid plan giving access to features beyond the free tier.
- "Workspace" means a logical unit of your account used to manage invoices and clients.
- "User" means any individual accessing the Service under your account.
- "Documentation" means our published guides, help centre articles, and feature descriptions.
3. Use of the service
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes in accordance with our Documentation.
Acceptable use
You must not use the Service to:
- Violate any applicable law, regulation, or third-party rights.
- Upload, store, or transmit malware, viruses, or other harmful code.
- Attempt to probe, scan, or test the security of the Service or gain unauthorised access to any system or account.
- Send unsolicited bulk messages (spam) or otherwise abuse notification systems.
- Reverse-engineer, decompile, or disassemble any part of the Service.
- Resell, sublicense, or otherwise commercialise access to the Service without our written consent.
Compliance
You are responsible for ensuring that your use of the Service — including the invoice reminders and payment communications you send to your clients — complies with all applicable laws, including data protection and electronic communications regulations in your jurisdiction.
4. Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@flovanta.com if you suspect any unauthorised access.
You may not share your account credentials with third parties or create accounts on behalf of others without their knowledge and consent. We reserve the right to suspend or terminate accounts that show signs of misuse or security compromise.
5. Payment terms
Fees and billing
Paid features require an active Subscription. Applicable fees, billing cycle (monthly or annual), and accepted payment methods are presented at checkout and visible in your account settings. All fees are in EUR unless otherwise stated and are exclusive of taxes, which you are responsible for unless we expressly state otherwise.
Payment authorisation
By providing payment information you authorise Flovanta (via Stripe) to charge the applicable fees to your payment method on the billing date. All payment transactions are processed by Stripe and are subject to Stripe's terms.
Failed payments
If a payment fails, we will attempt to retry the charge. If we are unable to collect payment after reasonable attempts, we may downgrade or suspend access to paid features. You remain responsible for any outstanding fees incurred before suspension.
Pricing changes
We may change subscription fees at any time. Price changes take effect at your next renewal period. We will give you reasonable advance notice — at least 14 days — before a price change takes effect, allowing you to cancel before the new price applies.
6. Free plan & trials
We offer a free tier with limited functionality as described on the pricing page. Free plan features and limits may change at any time at our discretion.
From time to time we may offer free trials of paid features. Trial terms, duration, and any applicable restrictions will be stated when the trial is offered. We may terminate a trial at any time without notice and for any reason.
7. Intellectual property
Your data
You retain ownership of all Customer Data you upload or generate within the Service. By using the Service, you grant us a limited licence to process your Customer Data solely to provide the Service to you.
Our intellectual property
Flovanta owns all rights in the Service, including the software, user interface, designs, algorithms, Documentation, and trade marks. Nothing in these Terms transfers ownership of our intellectual property to you. You may not copy, modify, distribute, sell, or create derivative works of the Service except as expressly permitted in writing by us.
Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant us an irrevocable, royalty-free licence to use that feedback in any way without any obligation to you.
8. Confidentiality
Each party may have access to the other's confidential information in connection with the Service. Both parties agree to keep such information confidential and to use it only as permitted under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
9. Liability limitation
To the maximum extent permitted by applicable law:
- Our aggregate liability for all claims relating to these Terms will not exceed the total fees you paid to Flovanta in the 12 months immediately preceding the claim.
- Neither party will be liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, loss of revenue, or business interruption — even if advised of the possibility of such damages.
- We provide the Service "as is" and make no warranty that it will be uninterrupted, error-free, or free from security vulnerabilities.
These limitations do not apply to liability arising from wilful misconduct, gross negligence, fraud, death or personal injury caused by negligence, or to the extent prohibited by applicable law (including mandatory consumer protection rights).
Some jurisdictions do not permit certain exclusions or limitations of liability. Where such laws apply, our liability will be limited to the maximum extent permitted.
10. Indemnification
You agree to indemnify, defend, and hold harmless Flovanta and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of:
- Your use of the Service in violation of these Terms.
- Your Customer Data infringing the rights of a third party.
- Your violation of any applicable law or regulation.
11. Cancellation & termination
Cancellation by you
You may cancel your Subscription at any time from your account settings or by contacting us at hello@flovanta.com. Cancellation takes effect at the end of your current billing period. We do not provide pro-rata refunds for partial billing periods unless expressly agreed in writing.
Termination by us
We may suspend or terminate your access to the Service immediately and without notice if:
- You breach these Terms and fail to remedy the breach within 7 days of written notice.
- We have reasonable grounds to believe your account is being used for illegal or abusive activity.
- Required by law or a regulatory authority.
We may also discontinue the Service with 30 days' notice at any time.
Data on termination
Upon cancellation or termination, we will make your Customer Data available for export for 30 days. After this period, we may permanently delete your data in accordance with our data retention policies. We encourage you to export your data before cancelling.
12. Governing law
These Terms and any disputes arising out of or in connection with them are governed by and construed in accordance with the laws of Ireland, without regard to conflict of law principles.
The courts of Dublin, Ireland have exclusive jurisdiction to resolve disputes, except that either party may seek injunctive or other equitable relief in any competent jurisdiction to protect intellectual property rights or prevent irreparable harm.
Before commencing formal legal proceedings, both parties agree to attempt to resolve disputes in good faith by negotiation for a period of at least 30 days from written notice of the dispute.
13. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will:
- Post the updated Terms on this page with a revised effective date.
- Notify you by email or in-product notice at least 14 days before the changes take effect.
Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must cancel your Subscription before the effective date.
14. Miscellaneous
- Entire agreement: These Terms, together with any order form, Data Processing Agreement, or other addenda, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements.
- Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable. The remaining provisions continue in full force.
- Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
- Assignment: You may not assign or transfer these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
- Force majeure: Neither party is liable for delays or failures caused by circumstances beyond their reasonable control.
- Relationship: The parties are independent contractors. These Terms do not create a partnership, agency, or employment relationship.
Questions about these Terms? Contact us at hello@flovanta.com.